In normal circumstances, if you have to cancel your booking, the deposit is non-returnable. If you cancel after paying the balance we will refund the balance if we are able to re-let the same period. If we cannot do this, we will refund half of the balance.
If we have to cancel your booking we will refund the deposit and any balance paid. Normal circumstances include any weather-related cancellations.
Cancellations due to Covid
If we are forced to cancel your booking because of Covid restrictions we will offer the opportunity to move your booking to a later date or, if you prefer, refund any deposit and balance paid. If you are forced to cancel your booking because of new restrictions we will do likewise.
If you cancel because of a member of your party tests positive or experiences symptoms we will refund the balance but not the deposit; you may however transfer the deposit to a later date.